Malaysian Wealth Management Forum 2019 - Exclusive Insights - Anand Rai

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1. What is RM Office – 2020 Advantage?

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1. What is RM Office – 2020 Advantage?

At Intellect Design Arena Limited, we are primarily focused on the BFSI sectors and the banking space. We have offices across the Globe and a presence in 32 countries. Our structure is similar to that of a traditional bank; we have global consumer banking, global transaction banking, we have risk and cursory management, and we have insurance that caters to various lines of business for banks. The intent of our RM Office Advantage 2020 strategy is to deliver a 20% increase in RM productivity and revenue. How do we achieve that? We have designed a structure so that whatever we do, RM is at centre, thus allowing us to cater to the needs of Relationship Managers. For example, as a Relationship Manager is supposed to generate new business, engage with customers more effectively, or a Relationship Manager is supposed to execute, plan and monitor in order to support the client, our strategy is intended to provide support through the development of a conceptual office, desk and tools. The office is considered as ‘nothing’ yet is linked to the capacity of the Relationship Manager. A desk is considered as ‘nothing’ but is linked to the capacity of the Relationship Manager to deliver results. The tools may be considered as ‘nothing but are what enable those functionalities and help them to fulfil their responsibilities and increase efficiency. That is what our RM Office Advantage 2020 strategy is about; providing an environment to support the Relationship Manager.

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