Asian Wealth Solutions Forum 2019 - Exclusive Insights - Tan Woon Hum - 2

Woon Hum Tan of Shook Lin & Bok

Nov 13, 2019

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1. Are bank RMs and others in this industry sufficiently knowledgeable and sensitive to service these clients?

Video transcript

1. Are bank RMs and others in this industry sufficiently knowledgeable and sensitive to service these clients?

Increasingly the banks and the RMs are better trained today. I would say that they are more knowl-edgeable. But unfortunately, I also hear from the clients themselves, their families, they're still being fairly disappointed at times that the RMs, the bankers do not really understand what the family’s needs are before they start giving advice or telling them where to put their money. So unfortunately, espe-cially Asian money, takes a longer-term view. They want to get to know the RMs, get to trust them and get the RMs to know them and their family and their children, to know what their philosophy, their thinking, their needs, their objectives are before they actually take the advice to do more long-term planning.

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