Vietnam Wealth Management Forum 2019 - Exclusive Insights - Dominic Gamble

Dominic Gamble of Wealth Dynamix

Sep 19, 2019

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1. What digital expectations do clients have?

Video transcript

1. What digital expectations do clients have?

It really depends on the market that we're in in Asia. The markets are all so different in terms of the digital appetite of affluent clients. Coming from Singapore, where we're headquartered, it's actually quite surprising how the affluent client is not that amenable to digital tools. Here in Vietnam, what we're seeing is really the leapfrog effect where people in their 30s, 40s, starting to accumulate wealth, seem to have a much higher propensity to want to use digital tools. That, of course, is great news for the technology industry out here in Asia. But for us, what we're more focused on is how the institutions are going to get the foundations right. Before some of the client apps and web portals go live, we really believe that it's so important to get your house in order, your tech architecture, and of course your client data before you start building the pretty stuff on top.

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