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Digital Wealth Asia Forum 2019 HK - Exclusive Insights - Manish Prasad

Manish Prasad of Ignition Advice

Dec 2, 2019

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1. Will this lead to more innovation and a better client experience?

Video transcript

1. Will this lead to more innovation and a better client experience?

Yes, is the short answer. The reason is technology's a great enabler. It's actually the building blocks to do different things. So, what we have now is the confluence of data and customer experience and the ability to access these services in many different ways. I think the next evolution that we'll see is in voice and how voice plays a part in these voiceover technologies. So, we'll no longer just be looking at our phones or talking to a human for support. This enables a whole different way of consuming experiences, engaging with experiences, and potentially redesigning our financial products because at the end of the day, a financial product isn't what we'd want to buy, it's actually just a means to satisfy what we're trying to achieve. Whether that's to protect our money, to buy a new asset, to save for our future, to grow our wealth or protect our families. It's irrespective of the product.

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