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Asian Wealth Management Forum 2019 SG - Exclusive Insights - Pierre Masclet

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1. What digital expectations do clients have?

Video transcript

1. What digital expectations do clients have?

Clients are expecting banks to provide a user friendly experience. It starts with the account opening process. All banks have to work on the onboarding process for all clients, to simplify the process in terms of documentation, in terms of client experience. This is the topic that the industry is investing in quite a lot to facilitate improved client experience for onboarding. For the selling process, this is the same story. When we want to propose investments to clients, we have to simplify the process and to be able to deliver investment proposals that are tailor made for the clients, that clearly integrate all IT tools that are available in the market, with all Fintechs that are around us.