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Transamerica Life Bermuda recognised for excellent customer service

Transamerica Life (Bermuda), a leading High Net Worth life insurer, has been recognised for its offering to and servicing of High Net Worth and Ultra-High Net Worth individuals.

Transamerica Life (Bermuda) (Transamerica) is a leading HNW life insurance company dedicated to serving only HNW and UHNW clients, and is the only pure HNW life insurance provider in Hong Kong, according to a press release by the firm.

Transamerica expresses that it has extensive experience in handling large sums assured and complex cases to support legacy and business planning for its clients.

The insurer’s approach to servicing its HNW customers was applauded as a key differentiator for the company. Particular attention has been drawn to Transamerica’s TLB Eminence program, which was first launched in 2018.

The TLB Eminence program, as described by Transamerica, is the first-ever value-added customer experience offering to be introduced by an insurance company in Asia. It is a new customer experience designed to enrich the lifestyles of Transamerica’s most valued customers by offering them complimentary access to exclusive services such as professional luxury concierge, lifestyle and travel support as well as global security and evacuation services.

Hazel Etherington, Chief Operating Officer, Hong Kong, Transamerica, said “Transamerica Life Bermuda is committed to helping our HNW customers achieve a lifetime of financial security and the peace of mind that comes with knowing their wealth is protected for generations to come. We continually strive to provide a 'luxury' approach to our customers, and work alongside our partners to provide the highest quality of service possible.”

Transamerica is a leading High Net Worth life insurance provider, dedicated to offering life protection to High Net Worth individuals, families and businesses across Asia and beyond. Transamerica has been in Asia for over 80 years and has been a pioneer in managing universal life portfolios since 1981.