The truth is that nobody on planet earth knows how this pandemic will play out and whether the world we share will return to its former shape sooner, later or perhaps never in quite the same form. But what we do know is that the role of digital technology and solutions will have been made more compelling than ever due to the current shutdown of business travel, of business meetings, and even of social and family gatherings.
This edition of the Hubbis Digital Dialogue Series will mine down into the digital shafts to assess to what extent the global pandemic has accelerated the need for digital solutions in the world of wealth management, and to what extent this would have occurred in any case, albeit over a somewhat more extended timetable.
Right from the initial contact with a prospective HNW or UHNW or possibly mass affluent client, and all the way through all the different stages and elements of the Client Lifecycle Management protocol in wealth management, digital solutions have been revolutionising the client’s interface with their banks and advisers.
Where precisely along this chain will digital solutions be in even greater demand in the months and years ahead? What does all this mean for the workplace we knew before and the work methodologies of the future? Will regulation be even tougher than before and therefore RegTech solutions in even greater demand? What will all this mean for the relationship manager of tomorrow? And for the providers themselves, how will they need to adapt their planning and investment to cope with this potentially new environment?
A community of leading organisations within Asian Wealth Management
Senior figures in Asian Wealth Management are speaking at this event
Bert-Jan van Essen
The Dawn of a New Era: The Implications for Digital Technology & Solutions in Wealth Management
- What does the new normal look like?
- What are the implications of your operations model?
- Will margins continue to be squeezed and new digital propositions eat into the wealth management space? How can firms best address their cost / income problems leveraging digital and technology?
- What do I focus on and what do I not focus on?
- How is the reaction to Covid-19 impacting D&T?
- What work-place adaption is being seen – is the current D&T sufficient?
- Is this a short-term blip or do wealth managers need to implement major strategic changes to their D&T engagement both internally and externally?
- How are tech vendors dealing with Business Development & Marketing at this time?
- Are they seeing demands for short term patches to D&T challenges?
- Banks need to shift towards digital delivery models – how will this occur?
- How will banks leverage data & analytics for insights to drive personalization and relevance – what to focus on / what drives ROI / how to drive adoption by RMs and clients?
- If everyone does the same, invest into digital with great customer and RM experience and to drive efficiency, that still doesn’t help to take market share or maintain/improve profitability, in particular given new entrants will be unabating (technology firms, firms from other regions, digital banks,…) – how can a PB/wealth manager get their differentiation right while moving towards digital
Founder & Chief Executive Officer
SpeakersBert-Jan van Essen
Head of Business Development
Head of Asia Pacific
Wealth DynamixMark Wightman
Asia-Pacific Wealth & Asset Management Advisory Leader
Managing Director, C&IB and Wealth Management, ASEAN
Bert-Jan van Essen