The Hubbis Digital Dialogue of July 8 will look in-depth at the whole art and science of communicating with private clients in today’s world. A panel of private banking, wealth management and fintech experts will look at these issues from a historical viewpoint, from the perspective of life and business amidst an ongoing pandemic, and they will also look ahead to how the art and science of communication and engagement will both play out in the future.
We all know that the client has become far more front and centre of the world of private banking and wealth management, and the experts will debate how the wealth industry can align itself with the needs of those clients and the ongoing quest for client-centricity and the objective of boosting engagement, and of arriving at and retaining the trusted advisor status, which is so central to revenues and longevity.
The delivery of robust communication – from analogue to digital – and optimised client engagement and experience are all essentials at any time, but most especially in the age of Covid-19 where remote dominates the landscape, by necessity but also increasingly by inclination. The ability to communicate effectively must be first and foremost on the list of must-haves, and it is not simply the right digital tools, but understanding when to speak up and being able to tackle complex subjects and potentially awkward topics with sensitivity. And communication is not only about the multiple channels of delivery; it is about carefully curated advice and information that is truly relevant and suitable, with the banks and other incumbents leveraging client behaviour, data, analytics, AI, machine learning, and a host of client-friendly digital media, which are all so vital for client engagement and loyalty.
A community of leading organisations within Asian Wealth Management
Senior figures in Asian Wealth Management are speaking at this event
How are wealth managers improving communication with clients?
- To be successful providers of wealth management expertise and services, what is true and valuable communication with the private clients and how has this evolved, and where is it heading?
- What are the key ‘soft’ skills of communication that are required?
- What effort is the wealth industry making to boost its communication skills?
- Do the RMs/advisors need different skills today to be effective and productive?
- How do the best bankers communicate their concepts, ideas, advice and even warnings to make sure that the clients have an open mind and ear to them?
- In the world of WFE and remote connectivity, how are the best advisors actually delivering and timing their recommendations and key information to their clients to ensure they are seen, heard and understood?
- How can digital technologies help private banks and independent wealth management firms better communicate with their clients?
- How can the RMs and advisors become more tailored and efficient in their communication in the remote working environment, but also in the future when (hopefully) people return to offices, meetings, travel and so forth?
- What roles do language processing, enhanced data, state-of-the-art analytics, AI, and machine learning jointly and severally play in enhanced communication today and in the future?
- Communication is internal as well as external – so how do you go about boosting internal communication to leverage the best resources and expertise from your peers, colleagues and associates?
- Are the banks and other incumbents investing wisely in boosting their channels and protocols surrounding communication?
Founder & Chief Executive Officer
Head of Wealth Segment
DBS BankAnna Sacha