Lance Tay says one of the independent directors of China Taiping Insurance Singapore introduced him to the company. The company wanted his advice on entry strategy into the life insurance market in Singapore. This was how he came to act as an informal advisor to China Taiping Insurance Singapore for over a year, before formally joining the company in August 2018.
China Taiping is an offshoot from the Singapore branch of Chinese State-owned Tai Ping Insurance Co. Ltd., which has been operating in Singapore since 1938.
The holding company for China Taiping insurance was the first Chinese-funded insurer listed on the Hong Kong Stock Exchange in 2000. In its home country, China Taiping ranks within the top five life insurers, and within the top ten for general insurance.
Apart from supporting the Chinese government’s Belt and Road initiative, another goal for enterprises such as China Taiping Insurance Singapore is to promote the internationalisation of the Chinese renminbi, Tay says.
“We will develop competitive renminbi products. And we have a natural advantage versus other companies, because we will have good access to Chinese currency assets to back the liabilities.”
“The plan is to make Singapore a regional office for expansion into South East Asia,” he explains. “Singapore is a good place for recruiting talents and to assimilate global best practices.”
For China Taiping, Singapore is ideal for the company to build a base from which to expand into Southeast Asia. At the same time, the Singapore government’s digitalisation drive makes the country one of the best places for the company to experiment with new technology.
“As you know, Chinese companies are very high-tech,” he says. “Direct sales of insurance through the internet is probably the highest in the world right now in China. Their artificial intelligence and digital capabilities are very advanced. They are way ahead of us.”
“So the company plans to establish an innovation lab, to bring some of the new ways of using technology from China into Singapore,” he shares. “We participated in the Singapore FinTech Festival 2018, and we had a demonstration on how claims were automated - the ability to process claims, getting claims information through mobile apps without claim assessors having to actually visit the site, for example, accident sites for vehicles, as well as the ability to pay claims much more efficiently. Also, using artificial intelligence for customer service.”
Tay states that some of this technology demonstrated at the Singapore FinTech festival is already in use in head office. “So there are plans to bring these innovations to Singapore.”
Creating a plan
“One key success factor is the ability to get the right people to run this business.” Tay says getting people is “a forte” for him.
To carry out his plans, it was important for him to build a strong team. To this end, he sought out former colleagues to return to work with him. “My whole team is back,” he says.
A very interesting journey
Personally, Tay has found the process to be “a very interesting journey and experience”.
“I have worked for Japanese and American companies for most of my life, and now I work for a Chinese stated-owned enterprise. I think the Singapore Company will evolve over time- there will always be the Chinese way of doing things, but I am here to help introduce international best practices.”