Standard Chartered to deploy a chatbot on its online and mobile banking platforms and websites, powered by Kasisto’s conversational artificial intelligence (AI) platform, KAI Banking.
The chatbot will act as a virtual personal assistant to help clients manage money, make payments and analyse their spending in a split-second, via natural conversations in English and other languages. The service will launch in phases starting in Hong Kong next year, subject to regulatory approval.
Standard Chartered selected Kasisto’s KAI Banking for its chatbot based on the platform’s proven track record of delivering bots that engage customers in ‘human-like’ conversations.
“We are taking disruptive technology and using it to design a client experience that is not just convenient and personal – it’s a whole new banking experience. Looking at how quickly our clients are embracing digital, I expect our chatbot will become a popular way to connect with us anytime, anywhere,” said Deniz Güven, Global Head of Design and Client Experience at Standard Chartered.
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